Practical · Cancellation

Plans change.

We keep it simple and human. Here's exactly what happens if you need to move or cancel a stay — no small print, no surprises.

More than 14 days before

Cancel for any reason and we return everything you've paid, no questions.

7 – 14 days before

We refund half the stay. If we manage to re-let your dates, we'll refund the rest.

Less than 7 days before

The stay isn't refundable this close in — but we'll always try to re-let and pass back what we can.

A 25% deposit confirms your dates; the balance is due 14 days before you arrive. Book inside 14 days and it's simply paid in full.

One free date change up to 14 days before arrival, subject to availability — handy if work or weather shifts your plans.

For peace of mind we'd always suggest a little travel insurance. It covers the things a cancellation policy can't.

Still unsure?

Just ask us.

We're a small family let, not a call centre. If something's come up, drop Izzy a line and we'll sort it out properly.